Back Office Customer Service
As a full-service fulfillment provider, customer service is a key area in which we can help our clients succeed. As part of our robust Client Services department, our Customer Service team members truly are experts in all things fulfillment, and they are committed to our clients’ success.
AMS Fulfillment customer service helps our clients present a professional face to their customers. We support customer interactions via web chat, email and phone. After training our people very thoroughly about the products and their intricacies, AMS staff members are ready to serve as the client’s voice. In fact, your customers will think they are speaking directly to your company.
Customer Service from your Fulfillment Company
As your pro-active Partner in fulfillment, we understand the importance of customer service to our clients’ success. Our clients trust us to provide the highest level of service and support to help their businesses retain customers and increase customer loyalty. We go beyond treating you as a member of our team — we treat your customers like they were members of our team, too.
As your customer service department, AMS represents your company as if it were our own. Our team supports your sales representatives and marketing department by:
- Answering all customer calls, emails and/or web chats
- Replying to all product questions and sales inquiries
- Handling order issues such as returns and back orders
AMS is happy to get to know your customers so we can serve you better. Let us know how we can help.