Operational reporting is an imperative tool in any business, whether Fulfillment Operations are performed in-house or with a 3rd party.
At AMS, we strive to perform for our client as if we were a highly adept in-house operations department, and as such, we provide reporting and analytics that help our clients succeed! The AMS fulfillment report systems capture data, and this data is then sliced and diced into hundreds of useful reports, which can be customized further based on client needs.
AMS relies on the SAP Crystal Reports Business Intelligence Suite to provide timely and meaningful business intelligence (BI).
AMS and its Clients track Key Performance Indicators (KPI’s) and measurable service level categories to ensure that Operations are performing at agreed upon standards, and end customers are getting great service. As such, AMS provides dashboard reporting that demonstrates performance and reports KPI’s.
Online Real Time Reporting:
Through the use of Track One, clients are able to log into a robust real time reporting tool that offers both canned and ad hoc reporting. Clients often use Track One to look up specific order information to assist with Customer Service. As a reporting tool, data can be viewed on screen in a variety of formats, and can also be exported to software programs such as Excel, Access or PDF.
Scheduled Fulfillment Report Delivery:
AMS clientele often establish a report or grouping of reports that are needed on a regular, scheduled basis. In these circumstances, AMS will deliver the exact reporting needs of the client via email, FTP or DropBox to any number of individuals. This could be daily, weekly, monthly, twice-daily… you name it and we deliver!
AMS fulfillment systems efficiently house data on behalf of our clients, and this data can easily be customized and conveyed to our clients through the use of the SAP Crystal Reports Business Intelligence Suite. If the data is captured, and the report you require is not readily available, AMS will customize a report or data feed to meet your needs!