AMS Fulfillment has nurtured a corporate culture that gives priority not only to client success, but to employee satisfaction as well. The wisdom of the ‘AMS Family’ culture is apparent in that satisfied and well-trained employees perform at a higher level. Everyone benefits, including AMS clients.
For the past few years AMS has offered education programs for employees, making it convenient for them to learn at a college level right on the AMS campus, at no charge. Now AMS has added to this educational benefit a Clerk Mentoring Program for those who wish to advance within the company.
AMS Clerks perform a number of tasks related to receiving, inventory, shipping, and returns. Returns clerks are responsible for processing daily returns of product as they count, sort, check-in and control defective inventory. Inventory clerks coordinate inventory in accordance with operating procedures. Receiving Clerks count, sort, and weigh all inbound shipments, verifying the receipt in accordance with procedures of AMS and of the clients. and Shipping Clerks process orders from the pick pack team through the item verification and selection of shipping process. As you can see, the AMS Clerks shoulder a lot of responsibility and serve very vital functions.
According to Scott Tsunoda, Talent Acquisition and Development Manager at AMS, the company has established the Clerk Mentoring Program in order to identify high performing clerks and offer them the opportunity to step into leadership roles, mentoring general warehouse employees who wish to be hired as clerks when positions become available.
When asked for more details, Tsunoda said, “Mentors offer guidance, but they do not take on the role of supervisor. Their role is to help in the learning experience. We have a number of programs that encourage employees to advance their skills and contribute their ideas as to how the company can improve. Many good ideas have come from our employees, and we have enjoyed significant benefits from the educational opportunities we offer to those who work here.”
Tsunoda went on to talk more about the benefits of mentoring and the relationships that develop. He pointed out that mentoring increases the transfer of knowledge as opposed to simple training, it develops skills in the mentor as they learn how to teach, it increases teamwork, and improves employee retention.
AMS is delighted to add Clerk Mentoring to already existing educational programs and on-the-job training in cooperation with Santa Clarita’s College of the Canyons. AMS employees can attend college classes in their very own classroom, the “Advance My Skills Learning Center,” on the AMS campus. Some of the classes offered include English as a Second Language, Lean Six Sigma Green Belt Course, and Beginner Microsoft Excel classes. AMS has plans to offer GED and Citizenship courses as well.