Fortunately, you have a business partner who manages the warehousing of your products, picks and packs your orders, and ships your products while ensuring optimal pricing and timely delivery. This fulfillment company also takes care of customer service inquiries via email and phone, it manages returns processing and repairs, it does the kitting and necessary assembly, and there is even more. Your fulfillment partner provides value-add services like gift wrapping, labels and UPC stickers and Back-Office Support.
Back Office Support
What is back-office support? Allow us to quote from AMS Fulfillment’s website: “At AMS, our definition of Back-office Support as a fulfillment services company is unique in that much of it is client-facing… and it is led by an experienced, proactive, and robust Client Services Team that serves as the conduit to all facets of the business, including information technology (IT), finance and of course warehouse operations!”
Another term for Back Office Support could be client engagement. It’s important for the fulfillment service partner to understand the needs and objectives of the client, and that kind of understanding comes from engaging with the client and responding to the needs. Fulfillment services are complex. The integration of the systems could be an issue, or the client may need the fulfillment service to handle returns, or any one of the other services included in ‘full-service’. As the quote tells us, the Client Services Team is ready to engage with the client, and basically, they provide the Back Office Support.
A Closer Look
The standard offerings of a fulfillment center will include the pick and pack services, eCommerce and B2B fulfillment services, shipping services, warehousing services and inventory management services. Services in addition to these basics will be found in a full-service fulfillment service.
Let’s see what AMS says about additional services: “As a major, high-capacity player in the world of pick pack ship fulfillment, we are also very nimble and accommodating to the brands we serve. At AMS, we have engineers, equipment, and expertise in a variety of special handling services, including large scale kit assembly, product-relabeling or packaging, B2B routing-based VAS work (e.g. price stickering, hang tags, hanger insertion/removal, compliance labeling), B2C branded pack-outs… and even higher-end product manipulation work such as engraving!” Add to these services Back Office Support, and we have a fairly good idea of what full-service means in fulfillment.
Full-service caters to the growing number of creative and innovative eCommerce businesses that wish to concentrate on product creation, marketing, and sales, while entrusting fulfillment services to a partner who ‘does it all’.
There are four stakeholders that AMS is committed to – our clients, our employees, our Mother Earth and ourselves. Businesses that are thinking about outsourcing fulfillment have a lot of choices. The ideal choice is one that provides all of the services needed (full-service), and one that is able to integrate with the client as would a partner. Integration and communication, both verbally and with data exchange, is vital – not listed as a “service” but perhaps the most important service a client could ask for.
Readers who wish to find out more about AMS Fulfillment, please visit our website at amsfulfillment.com.
