Fulfillment Services are a huge part of the customer shopping experience, and at AMS, we don’t disappoint!

At AMS, we appreciate clients who appreciate their customers, and those who stress to us the importance of a quality customer experience. Although we are quite efficient and competitive in what we do, quality service remains a defining and differentiating attribute of the AMS fulfillment organization.

AMS truly understands the intricacies and challenges associated with direct response fulfillment services, and the important role we serve in creating a high-end customer experience. Immediate turnaround on orders, protecting goods in transit, professional presentation, gift-wrapping, personalized notes… if customer experience and service reputation is important to you, AMS is the right choice for your business.

AMS can pick and pack for a thousand SKU web-catalog, or bulk presort a single SKU large volume DRTV campaign… and put margin back into the pockets of our customers by maximizing shipping and handling efficiencies. Our operating systems are also tooled with the latest in direct response functionality and flexibility, allowing AMS to integrate as a seamless back-end operation for the clients we serve.

• eCommerce Fulfillment Services: Whether it’s an online catalog or an online “one-off”, AMS knows what it takes to handle all facets of direct response fulfillment over the Internet, including the complexities of exchanging multiple data files at various times throughout the day (EDI or FTP).
• DRTV/Infomercial Fulfillment Services: AMS has the systems and capacity to ship thousands of orders every day and save our clients money through our operating and shipping efficiencies. AMS will often receive containers of product, and bulk presort ship the entire lot within 24 hours of delivery.
• Daily Deal / Flash Sales: If you’re doing an online eCommerce one-day sale or appearing on one of the daily deal TV programs, AMS has you covered. We know that the margins on these sales are very tight, so we gather details about the product you’re offering and make suggestions for the most economical packaging and shipping methods available. We work directly with your eCommerce provider, or the web provider managing the television show, to receive/import your order files and ship very quickly to your customer.

“AMS has become very familiar with our product catalog and customer base. Since we moved operations to AMS, we have experienced tremendous service improvements, which our customers have recognized. AMS allowed us to be partners with them on the initial operational set up of our business. It has been like having our own in-house operation. We could not be more pleased with the results.”
- Greg Glass, Sr. Vice President, BCI Eclipse