Tag Archives: fulfillment services

Fulfillment Consulting: Who Does It and How

Fulfillment consulting could be a very broad subject. What is it? Who does it, and how?

Fulfillment consulting is when a company that manufactures a product hires a consultant to offer expert advice and various strategies on how to get a product stored in a warehouse, ordered by customers, and shipped (also referred to as fulfillment and distribution.)

The company would want to find a consultant with expertise in trucking, warehousing, technology, order-taking or shopping cart, packaging, and shipping, and oftentimes a great deal more including location, contracts and so on.

Fulfillment consulting might also include advice on contracting for third party logistics and fulfillment outsourcing, which means that the fulfillment consultant would offer advice on which fulfillment company to hire to do the warehousing and distribution, and possibly also the order-taking, customer service, returns and refurbishment, packaging and packing, and even assembly.

So, companies that manufacture a product can, and often do, hire a consultant to help them find the right fulfillment company. But consulting doesn’t end there, and that’s very fortunate for clients that already have chosen a top-notch fulfillment company like AMS Fulfillment.

We do a lot for our clients, but would you believe we also do a great deal of Fulfillment Consulting? With AMS, consulting is done for every single client, as a part of the collaborative relationship established at the outset, in order to determine what works best for the client.

Clients of AMS Fulfillment have a built-in team of experts ready to consult on what, from their extensive experience, will best benefit the client. We provide consulting on everything from 3rd party EDI providers to software systems to transportation solutions to packaging to inventory analysis. Because we handle very diverse clientele, and have done so for years, in the initial consultation with new clients we offer true expertise born of experience.

Client success translates into our success, and that is the standard that AMS has held to from the beginning.

Once you choose AMS as your provider of Fulfillment Services, the collaboration begins. No one could know what’s available in business process outsourcing better than AMS, because we do it every day for those clients that choose our unique brand of highly involved, quality-oriented fulfillment services.

Some of the areas in which AMS provides consultation to its clients include helping our clients find efficiencies in inventory management by analyzing months on hand (MOH) and velocity by stock keeping unit (SKU), and warehousing in a way that keeps the clients’ facility footprint to a minimum, yet also controls the cost of inventory replenishment (restocking floor pick/pack locations).

We are also very proud to offer InSync Operations Analysis, which is our method of maintaining client-specific operating Pro Formas. This provides invaluable insight into operating metrics of the past, present and future.

Order and data flow recommendations come standard at AMS, where we work closely with the client to ensure a proper exchange of order and operating data from multiple orders sources (EDI, drop ship sources, shopping carts, retail orders through client ERP) and through multiple order management systems (client systems / AMS systems).

And there’s a great deal more. We can recommend 3rd party Electronic Data Interchange (EDI) providers. Being fully aware of our clients’ needs, we help them select a provider that will keep them up-to-date and optimized. We recommend 3rd party website shopping carts that will be suitable to the client’s needs. Many clients take advantage of the basic web design that we offer to companies in need of a website.

When a company transitions to AMS, we can recommend expert help in transition planning and project management, we can put our in-house engineers and facility staff to work on warehouse layout and design, and we can refer our clients to the right 3rd party drayage (trucking) companies, customs brokers, printers, corrugate suppliers and so on, to meet their specific needs.

A very important area of our Fulfillment Consulting is the Postage/Freight recommendations we make to our clients based on product weight/dims. AMS has negotiated extraordinary Fed Ex discounts, and we know how to help our clients save. We are often asked to recommend appropriate master carton label design to facilitate faster, more accurate receiving. Factory level labeling or printing on the shipping box is vital, and our expertise also applies to inner carton and individual items.

Fulfillment Consulting is built in to a company like AMS. It is our individual commitment to clients that has brought us great success, and that’s just the kind of uncommon common sense that our clients appreciate.

AMS Family Recognizes Employees of the Month

EOM CollageCongratulations to the AMS Employees of the Month for May 2016! We are very pleased and proud to recognize Sergio S., Silvia S., Lorenzo G., Jonathan E., Silvia M. and Cynthia M.

AMS is a large fulfillment company with a lot of employees, and one might think in such an environment it’s hard to notice and give credit to individuals. But we have chosen a different route in growing to this size: from the beginning and to this day we value a close environment that takes note of and cares about the individual employees, their wellbeing, and their job satisfaction. That’s why it’s such a pleasure to recognize “Employees of the Month”. Our people are much more to us than human resources… we are the AMS family.

We have a number of facilities, and every month we receive nominations from each facility. All facilities are in Valencia, CA. The nominations and comments demonstrate that the individual being recognized has done an outstanding job during the month, and deserves to thanked and appreciated for not only doing a job well, but for caring enough to go above and beyond.

Sergio S., Assistant Account Manager, (July 2015)
HQ Office: 29010 Commerce Center Drive

Sergio is a dedicated hard worker who has performed very well. He is such a great guy with a great attitude. Sergio has shown incredible growth, he is a fast learner, takes ownership of his tasks and is a team player always willing to help. He has expressed interest in growing within AMS and he shows it with his hard work and dedication, taking on responsibility and working well with the entire team. “It is great to have him as part of our team.” “Thanks for all your hard work Sergio!”

Silvia S., Shipping Lead (January 2004)
HQ Warehouse: 29010 Commerce Center Drive

Silvia is a very hard working person and is always at work every day. She is a very dedicated employee, always on point, and knows everything there is to know about the client she’s serving. She takes on a large workload and still finds ways to help others as much as she can. She always stays busy and is cross-trained on multiple clients. Silvia has a strong sense of pride in the job she has done for AMS for more than 10 years. She is very reliable and we can count on her to question things, making sure the job is done smoothly and correctly.

Lorenzo G., Supervisor (April 2015)
IND1: 28220 Industry Drive

Lorenzo always is at work on time with a good vibe and smile on his face. Nothing can affect his mood and he is always willing to help everybody. He is one of the youngest supervisors at AMS, and he has shown himself to be capable in handling the responsibilities given to him. He’s learning and improving daily and is someone you can truly count on.

Jonathan E., General Warehouse (February 2016)
SCO3: 27801 Avenue Scott

Jonathan has dedicated himself to the position of Lead Operations and has become very good at it. He always has a great attention to detail and is always here on time. Jonathan is a great worker and has learned fast, doing a great job for the client’s team. His amount of work in a very short period of time is impressive. “Jonathan is our fastest B2C Picker.” He is here always on time, gets along well with his co-workers and is willing to work at other buildings and in other departments.

Silvia M., Clerk Level 1 (December 2015)
WIT2: 28624 Witherspoon Parkway

Silvia is always greeting others with a smile and is eager to help in any way. During our safety walks she always asks how the walk went and wants to assist in any way. Silvia is a team player and wants to perform at the highest level as she works to continue to learn the business and excel to the best of her ability. Sylvia is deserving of this nomination because she is a very hard worker, excellent with instructions and goes the extra mile.

Cynthia M., Receiving Clerk (May 2015)
Will: 28936 Ave Williams

Cynthia is doing a great job shipping orders, communicating with Client Service and Data Entry. If she doesn’t know how to do something or how to process an order she always asks. When she finds the answer she always passes the information to other employees so that they know for future reference. She always has a good attitude and never complains if things change. Cynthia has a good relationship and respect for other employees at all times. “She always says Good Morning with a smile.”

Employees of the Month recognition is meant to be a sincere Thank You from the AMS Fulfillment Family! Whether part of the management team, client services, technology, accounting, fulfillment operations, facilities, the warehouse team, taking inventory, answering the phone, training people, making decisions, doing payroll… you are the reason for our success and we Thank You!

AMS Fulfillment Recognizes Employees of the Month

AMS employees of monthCongratulations to the AMS Fulfillment Employees of the Month for April, 2016! We are very pleased and proud to recognize Natalie Barba, Steve Perez, Ana Rodriguez, Terry Gilmore, Andres Camas and Matt Lombardoz.

The greatest resource of a successful business is the human being: the person who leaves home and family and spends the day serving clients and laboring to make the company, and themselves, successful. Success is measured in satisfaction, and a big part of satisfaction for all of us is working within the “AMS Family Atmosphere” that our employees create every day.

The nominations and comments below demonstrate that these employees deserve to be recognized and appreciated for not only doing a job well, but for caring enough to go above and beyond.

Natalie Barba – Receiving Clerk (August, 2015)

Natalie has dedicated herself to the position and has become very good at it. She is a very hard worker, always on time, and it is a pleasure to have her on the receiving team. She has learned fast and she’ll do very well at AMS if she keeps applying herself the way she has done.

Steve Perez – Security/Safety Manager (August, 2012)

Steve is always friendly and willing to help out in any capacity to ensure the team is successful: great attitude and co-worker, professional and compassionate.

Ana Rodriguez – Operations Lead (September, 2015)

Ana has been working in Operations for a short time and has already made a great impact with the Sole Society Team.  She is always willing to learn and has a great attention to detail.  She has fully taken the lead of the hand-held picking and is doing a great job.

Terry Gilmore – Janitorial/Custodial (March, 2014)

Terry is a hard worker, consistently on his job and a great presence to be around. He always has a great attitude. He is willing to help others and always is very punctual.  He helps multiple clients and departments without complaining. Terry is consistent with his work, always at work and hardworking.

Andres Camas – Production Lead (July, 2008)

Andres is an outstanding worker who gets things done and is always a pleasure to work with.  Andres excels in all of the assignments given to him.  He has many years of experience working for AMS and has a great attitude.

Matt Lombardoz – Supervisor (October, 2014)

Matt is a very strong Supervisor who has very good skills and is always here to motivate his employees. He is always available and has all his tasks done before the timeline and is very accurate and detailed on what he is doing. He makes sure all the work he is doing is secure and safe. He trains new employees and explains the process and implements it with them. He never complains when things change or if there is something last minute. He runs the receiving department smoothly and always respects his employees.

Employees of the Month recognition is meant to be a sincere Thank You from the AMS Fulfillment Family! Whether part of the management team, client services, technology, accounting, fulfillment operations, facilities, the warehouse team, taking inventory, answering the phone, training people, making decisions, doing payroll… you are the reason for our success and we Thank You!

AMS Named a Multichannel Merchant Top 3PL for 2016

AMS Named a Multichannel Merchant Top 3PL for 2016MCM-3PL-Seal

Valencia, CA – January 25, 2016 – AMS Fulfillment has been named a Multichannel Merchant Top 3PL for 2016. The LA based fulfillment services company is part of a list of leading third-party logistics providers selected by the editors of Multichannel Merchant.

Advantage Media Services, Inc. (AMS Fulfillment) is a full-service order fulfillment company operating as a third-party resource for warehouse management, order management and fulfillment services. AMS is a private company, majority-owned by executives Ken Wiseman and Jay Catlin. The company operates seven facilities in the Santa Clarita Valley (Los Angeles), with strategic partners in Canada, the Midwest and the East coast. AMS has been profitable and financially self-reliant from its first days of operation 14 years ago. In those years, the company grew tremendously, now employing more than 300 people.

To be designated as one of the top 3PL service providers is a recognition given to companies that have reached a certain quality level. When asked about the recognition, Ken Wiseman, CEO of AMS, said: “We of course are very proud to receive this recognition. We do so, with an understanding that our success is driven by the balance we achieve through evenly focusing our commitments on our Customers, our Organization, our Community, and ourselves. Financial success is merely an outcome of this balance.”

With the growth of ecommerce and the number of 3PLs growing, Multichannel Merchant felt it was important to designate 3PLs that were ecommerce qualified and experienced. Their online resource is a searchable database/directory for merchants looking for expert third-party ecommerce fulfillment and logistics services providers. Accessing the database, merchants are able to see each service provider’s featured capabilities, ideal client types, equipment and systems, contact information and more.

When AMS President Jay Catlin was asked why he believes AMS was selected as a leading 3PL provider, he responded, “What I believe sets AMS Fulfillment apart from so many other companies in our space is the extent to which we go in servicing our clients. Our approach to fulfillment services is pro-active. At AMS, we have a strong and experienced team of operations professionals, both in the front office and on the floor. Our team naturally and inherently becomes engrained in our clients’ businesses. We continually offer order management and operations-related advice, and collaborate with them to enhance efficiency and continuously improve the overall supply chain process.”

Catlin went on to explain how AMS is unique: “We are extremely adept at both wholesale/business-to-business fulfillment as well as ecommerce/direct-to-consumer.  We route product to virtually every large retailer in the U.S., from department stores to chain/drug/mass, and comply with their unique routing requirements. In addition, we are shipping 10,000+ ecommerce orders every day! Our clients love the fact that we can handle any pick-pack-ship fulfillment challenge that comes our way. Furthermore, we have become highly adept at warehouse management solutions that capitalize on our ability to fulfill all sales channels from a single inventory.”


Multichannel Merchant reaches key decision makers responsible for ecommerce, management, marketing and operations at companies that sell merchandise through multiple channels. This includes ecommerce, mobile, social, and catalog. Multichannel Merchant delivers original research, as well as in-depth analysis of trends and best practices. They also deliver news, tactical/how-to, executive summaries, technology and supplier comparisons, tip sheets and resource information. Multichannel Merchant helps companies sell & deliver products wherever and whenever the customer wants them – at home, work, store or other locations.



Dimensional Pricing – How the New Fed Ex and UPS Rules Affect Fulfillment

It’s not news when FedEx and UPS decide to change their pricing, but it is big and potentially budget-breaking news when dimensional weight must be applied to every single package being shipped. The former pricing of these carriers called for dimensional weight to be applied primarily to air shipping. Only when a ground package was larger, with a dimensional size over 3 cubic feet or 5,184 cubic inches or more, did such pricing apply.

One might ask exactly what is dimensional weight pricing, and why have carriers made this change? This type of pricing calculates the size or amount of space a package takes up, relative to its weight. By implementing this pricing, carriers are looking to gain back some of the costs associated with shipping large, lightweight packages.

When the announcement was made, that effective December 29, 2014, major shipping carriers will put in place dimensional weight pricing on all ground shipments, fulfillment companies, who are in the business of warehousing and shipping products, began planning ahead of the change, putting their best expertise and technology forward in order to manage this change in their warehouses, for their clients.

Fortunately, due to commitments to the environment and overall efficient packaging, there are fulfillment companies in an excellent position to begin handling dimensional weight pricing: primarily those with a long-time commitment to choosing the proper size shipping box, and choosing the proper amount of packaging to assure safety of the contents.

In the industry, carelessness with regard to sizing is called ‘shipping air’. Shipping an oversized box is wasting space in a truck or plane, which is, of course wasteful of energy and damaging to the environment. So ‘green’ fulfillment companies already have an advantage in managing the impact of dimensional weight pricing.

One such company is Los Angeles-based AMS Fulfillment. In a recent interview with Jay Catlin, President of AMS, he underlined the importance of the next stage of preparing for dimensional pricing: minimize the dimensions, capture the dimensions in the system, and feed your clients accurate shipping cost information.

“First and foremost, we must continue to promote proper sized packaging,” Catlin said. “With dimensional weight coming into play for UPS and FedEx, companies should establish processes to efficiently choose the best shipping cartons for an outgoing order in pick and pack operations, especially those with items that tend to be bulky, awkward-shaped and lighter in physical weight.”

He explained that fulfillment operations must be prepared to capture the dimension information in the system, especially for clients who re-bill exact freight costs to their customers. “You’re not going to take a tape measure out, and you don’t want to hand-key dimensions into the system. We are coming up with technological and process solutions to help ensure we can efficiently capture dimension information in the system, whether we’re shipping the clients’ master cartons or picking and packing into generic cartons.”

Catlin pointed out that in addition to choosing the smallest packaging possible, and capturing the dimensions up front, a third consideration is the denominator. The denominator or divisor is an important factor in determining dimensional weight and thus the cost of shipping.

Dimensional weight is calculated by multiplying the carton’s length/width/height and dividing that number by the ‘denominator’ or ‘divisor’. The standard or published divisor is 166, but AMS has negotiated a higher divisor, which serves to reduce the dimensional weight of the outgoing package. For clients who utilize AMS Fulfillment for small parcel shipments that are impacted by dimensional weight, the higher number divisor will be extremely helpful in controlling the anticipated spike in shipping cost.

Dimensional weight rate increases by UPS and FedEx can’t be avoided and will negatively impact many businesses, especially those with products that are light, awkwardly shaped, or bulky, but proactive steps can and should be taken by fulfillment companies to minimize the impact.

For more information on the steps AMS Fulfillment is taking to minimize the impact of this new pricing on its clients, you may contact John Bevacqua by phone or email at the following: Office 661-705-7591, Cell 805-377-3422, John.Bevacqua@amsfulfillment.com.

Author: Amsfulfillment

Welcome to the AMS Fulfillment Blog!

Welcome to the AMS Fulfillment Blog! We are happy you have joined us. As leaders in the fulfillment industry we feel it is important to offer both general and in-depth information in order to help others understand more about fulfillment services and fulfillment needs. We work with major brands and some of the best companies, providing a wide variety of warehousing and fulfillment services. In other words, we know the industry very well. Please enjoy the information offered in this blog… we hope it is beneficial to you.

AMS Employs Youths From YAL Program

Los Angeles, CA, June 16, 2010 (PressReleasePoint) – Eleven youth involved in the Sheriff’s Dept. Val Verde YAL Program (Youth Activity League), were recruited into AMS Fulfillment to participate in AMS’s newly formed youth work program.

Deputy Brian Rooney, who runs the Val Verde Youth Activity League program, posted the opportunity to youth involved in his program and more than 20 responded with interest. Deputy Rooney commented, “I like the fact that AMS is recruiting through our program as this is an opportunity to youth who have already, through their involvement in the YAL program, demonstrated a desire to be responsible community members. Offering employment rounds out the value of our youth program.”

Ken Wiseman, CEO of AMS Fulfillment and Marco Pelaez, VP of Operations, were pleased to be offered the opportunity to recruit from the Sheriff’s Dept YAL program, thanks to the efforts of Deputy Rooney. Eleven youth ranging in age from 15 – 18 have already started the summer program. Ken stated, “They came to us professionally dressed, resumes in hand, and well briefed by Deputy Rooney on the important points to demonstrate during the interview and hiring process.” Marco added, “It was exciting to see their enthusiasm. These young adults are already establishing themselves as hard workers, and it’s our goal to make these positions just a starting point for more positions to come.” Ken continued, “I’m sure we all remember our first jobs, as they play an important role in our taking responsibility for our lives, and becoming productive members of the community.”

The creation of these positions is related to significant client growth at AMS Fulfillment as more companies, particularly in a tough economy, recognize the inherent value in outsourcing their distribution requirements. The new positions will be primarily supporting TOM’s Shoes; Umbro soccer equipment, apparel and shoes; and C1RCA, a leading skateboarder brand. TOM’s in particular has seen tremendous growth with their wonderful one-for-one model of donating one pair of shoes to a child in need for every one pair that they sell. AMS warehouses and distributes TOM’s shoes throughout US and Canada. Jay Catlin, AMS President offered his thoughts on both programs: “It seems fitting that the new positions are growing out of the TOM’s Shoes success and their model of helping others.”

About the Sheriff Youth Foundation

The Sheriff’s Youth Foundation was created in 1985, based upon the belief that crime prevention programs focused on youth are the key to developing safer communities. The Foundation’s objective is to increase community safety by fostering self-esteem and a sense of purpose, assisting youth to find value in themselves, to feel a sense of direction, and define who they are. The foundation supports two countywide programs; Success Through Awareness & Resistance (STAR) Program and the Youth Activity Leagues (Y.A.L.).

About AMS

With several facilities in the Los Angeles area and Vancouver BC, AMS Fulfillment offers turnkey distribution services for retail/wholesale and consumer-based client programs, including Electronic Order Processing, Internet/Ecommerce Services, Retail Product and Marketing Materials Fulfillment, High SKU Pick-Pack-Ship, Inventory Management, Complex Kitting and Assembly Services, Logistics/Transportation Management and Returns Processing Services. AMS is operated by a cohesive staff of fulfillment professionals who have experienced thousands of programs and managed a wide array of clients throughout their operating history. With this wealth of experience comes a proactive understanding of fulfillment operations which is used every day to the ultimate benefit of our clients. For more information, call 661-775-0611.      www.amsfulfillment.com.

Four Star Distribution Chooses AMS Fulfillment

AMS (Advantage Media Services), the quality provider of fulfillment and customer care services, and Four Star Distribution, a San Clemente, California-based designer and distributor of innovative snowboarding and skateboarding equipment, apparel, and accessories, have teamed up to deliver goods to retail.

Click here for the full press release.