Client Services

client-servicesWhen it comes to creating a successful operating environment for our clients, we depend upon the experts in AMS Client Services.

Backed by an experienced and professional group of fulfillment experts, AMS Client Services proactively operates as if they were a part the client’s operations team. The Client Services Team at AMS serves as the interface between our clients and the various operating departments within AMS (Fulfillment Services, Warehouse Operations, IT, Finance… etc.). Their expertise in all areas of fulfillment allows them to serve clients as a fulfillment partner, operating as if they were a proactive, cost saving, problem resolving member of the client’s internal operations or marketing departments.

AMS can also provide complete office support services, known as our “Full Service Model”. The AMS Full Service Model provides administrative support for clients that wish to completely focus on product development, sales and marketing while minimizing the need to hire a Back Office staff to administer their business. It is designed to do what a full-service fulfillment partner would do – manage all administrative functions for our clients along with warehousing and fulfillment, allowing businesses to develop and oversee a large company in a more virtual or streamlined office environment. Put simply, we do everything from Data Entry to A/R, A/P and even Collections!

There are two main reasons why AMS Client Services goes above and beyond the competition:

  1. The experience and expertise of our people, which has been developed from managing fulfillment services for a plethora of industries and companies;
  2. The business processes that Client Services follows in AMS daily operations. It is important to note the processes that we follow play a key part in providing excellent service. These processes ensure that each client’s task list is executed on a daily basis, that gained operating knowledge (such as USPS postal regulations, retail routing requirements, systems functionality… etc.) is shared with every Manager, that unique business rules are established and documented by client, and that every client remains in tune with their business at AMS through up front and proactive communications.

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