Great Client Services relies heavily upon the transition process and AMS takes this to heart with the CTP (Client Transition Process).

Managing warehouse operations for multiple client businesses requires a great transition process, where the intricacies of a business, and the rules associated with managing that business, are determined, defined and documented! At AMS, we have the CTP (Client Transition Process) to ensure that each business we represent is operated to the ultimate satisfaction of our clients.

The CTP is a process that we undertake with each new AMS client in which we ask a series of questions and define expectations for all applicable service areas and departments. The end result is a unique transition plan and set of client-specific business rules for each fulfillment services client. The information derived from the CTP is documented into an operations guidebook for each client to review and approve. This guidebook serves as a resource for all of AMS Client Services to utilize in managing business activity… and we continually update the guidebook as the business evolves to ensure we continue to meet each client's service expectations.

Partial listing of some of the Industries AMS serves

Review Case Study #7

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